Computer-Telephony Integration (CTI)
(last updated: 16-May-2015 09:31)
Books
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Computer Telephony Integration, Second Edition; Rob Walters; Artech House,
1998.
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Computer Telephony Strategies; Jeffrey R. Shapiro;
IDG Books Worldwide, 1996.
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MAPI, SAPI, & TAPI Developer's Guide; Michael C. Amundsen;
Sams Publishing, 1996.
Periodical Articles
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"A Revolution on the Desktop",
BTE 14:2 Jul 1995 pg 97.
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"Introduction to Computer Telephony Integration",
BTE 14:2 Jul 1995 pgs 98-105.
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"Computer Telephony Integration: The Meridian Norstar", BTE 14:3
Oct 1995 pgs 209-215.
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"Pushing the Frontiers of Computer-Telephony Integration",
Telesis Issue 100 Oct 1995 pgs 36-40.
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"Blazing the Trail for Multimedia at the Desktop",
Telesis Issue 100 Oct 1995 pgs 43-46.
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"ECTF: Building Industry Consensus for Desktop CTI",
Telesis Issue 100 Oct 1995 pgs 46-47.
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"A Historical Perspective of CSTA",
ICM 34:4 Apr 1996 pgs 30-35.
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"The Communicating PC",
ICM 34:4 Apr 1996 pgs 36-42.
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"Design Considerations for Computer-Telephony Application Programming
Interfaces and Related Components",
ICM 34:4 Apr 1996 pgs 43-47.
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"An Introduction to TSAPI and Network Telephony",
ICM 34:4 Apr 1996 pgs 48-54.
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"Computer Telephony Architectures: MVIP, H-MVIP, and SCbus",
ICM 34:4 Apr 1996 pgs 60-64.
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"The Future of Computer Telecommunications Integration",
ICM 34:4 Apr 1996 pgs 66-69.
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"An Introduction to Computer Telephony", ICM 34:5 May 1996 pgs 106-111.
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"CTI Beyond the Screen-Pop", BCR 27:6 Jun 1997 pgs 57-60.
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"Computer Telephony Integration and Java", BTE 17:1 Apr 1998 pgs 10-17.
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"Standardization in Multimedia Communications:
Computer-Telephony-Integration-Related Issues", ICM 36:7 Jul 1998 pgs 105-109.